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standard report for solve inconsistencies with user SAP.

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Dear Experts.

 

We have a problem with a user(ZEST) that in the portal when I open a service(application) display a  blue Window of Internet Explorer without display information.

 

We have copied this user((ZEST) TO (ZEST2 )with the same roles , however   this user  new work fine.

 

My question is:

There are a standard report  for solve inconsistencies?

 

We have deleted the user and have created it of new, however this not work.


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